Recognised for the 2nd year running as a World Class Business to Work for by Best Companies. Street Group is one of the fastest-growing PropTech companies in the UK. Our mission is to radically improve the property industry for everyone.

People moving home regularly cite a lack of transparency and a painfully slow process, and that’s often due to the technology in Estate Agents’ hands.

For the past seven years, we’ve been working hard to change that.

Behind the very best SaaS companies are teams of talented, highly driven people, and that’s exactly the kind of team you can expect to join at Street Group.

If you love autonomy, are naturally curious, and want to have a genuine impact within a growing company, we think you’d fit right in! Over the past three years, we've been working on Street.co.uk - our groundbreaking product that's putting transparency, user experience and beautiful design at the heart of our industry.

To help us on our mission, we’re looking for a dedicated and hard-working Customer Success Manager. Joining our dynamic and ambitious Street team, you will be a dedicated product specialist for our customers as they begin their journey with Street. Conducting dedicated in-person sessions at the pre-go-live stage, as well as follow up sessions. You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system.

As a Customer Success Manager, you’ll be involved in

• Immersing yourself in the company and building knowledge of our evolving product

• Ensuring feedback flows from Customer Success to the relevant business and product teams

• Supporting our clients to achieve great results with Street.co.uk; from on-boarding new clients to proactively ensuring existing clients are getting the most out of the software

• Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers

• Implementing creative solutions to proactively resolve potential issues for customers

• Providing exceptional technical support via phone and email to Street clients

• Up-selling additional products to existing clients

Who we're looking for

• You’ll have an Estate Agency background

• You are passionate about providing an excellent customer experience

• You have excellent written and verbal communication skills (fluency in written and spoken English)

• You're dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth

• You're highly organised with exceptional attention to detail

• You have strong IT-literacy

Why join Street Group?

🚀Joining a new team in an exciting business with huge ambition

👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day.

🏠 Hybrid working - you can work from home up to 3 days per week.

💪 Joining a culture that supports your development and encourages growth

📚 £500 yearly L&D budget for your career development

🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)

🎂 Your birthday on us - we pay, you stay away

🙋 'Give something back' - 2 paid days volunteering on us

🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

🎊 Company and team off-sites, events and happy hours

👩🏿‍💻 A chance to work on cutting edge technology

🚴 Cycle to work scheme

🚘 Electric car salary-sacrifice scheme

🐶 Comfortable relaxed office space - office dogs welcome!

🌍 Feel good about sustainability - we're a climate positive company!

👶 Enhanced maternity, paternity & adoption pay

🧠 Mental health & well-being support via Health Assured

🧘🏿Regular wellbeing initiatives

Salary

Up to £25k basic, dependent on experience, plus commission, with an estimated OTE of up to £40k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified (any recruiters will be blacklisted).

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know.